Washington, DC, Monday, October 06, 2008, 12:33 PM EDT

Dear Prospect Technologies’ Customers, Friends, Employees, and Clients:

Re: Prospect Technologies’ Server Outage on 10/03/08

As many of you know on Friday, October 3rd, 2008, Prospect Technologies had to perform an emergency migration of some of its e-mail and Web services from one server to another. This was an unplanned event and caused some of you to be without e-mail and Web-related services for several hours. This [migration] was not due to any hack or illegal intrusion but due to an intermittent and persistent fault on one of our back-up / mirrored servers. At this time it appears that NO data and / or information was lost during this migration process.

The purpose of this e-mail is to: a) provide you some more information behind this event; b) explain what we have done to mitigate this problem; and c) request your assistance to immediately report any issues with your e-mail and Web services so they can be rectified.

What went on and how PT will mitigate this in the future

Prospect Technologies’ Secure Server Farm uses a combination of RAID and mirrored hard-drives to ensure the integrity of our customers’ data and information. On Wednesday PM, 10/01/08, PT engineers noticed an intermittent lack of response from a hard drive on one of the servers at the server farm. At this time Prospect Technologies’ and our hosting firm conferred as to an appropriate time to replace the potentially faulty drive.

While replacing this hard drive during the early morning hours of 10/03/08 it was discovered that a more prudent approach would be to replace the entire server. At 5:30 AM on Friday, October 3rd, 2008, I conferred with Prospect Technologies as well as our Server Hosting firm’s engineers and gave the ‘go-ahead’ to replace the entire server. This action migrated the ‘old’ server to a brand-new, state-of-the-art one that would prevent any further complications of this type within the foreseeable future.

Early on Friday AM Prospect Technologies contacted each of our e-mail and Web related services customers to alert them to this unexpected lapse in service and try to set expectation on how long this outage would last.

How we need your help

Over the past weekend, Prospect Technologies has worked diligently to check each Web site, digiDOQ, as well as e-mail services. However, we would request that each of you take some time to look at your Web sites and / or Web services as well as e-mail. Please report back to me or Mr. Mike Outler (240.882.0877; MikeO@prospect-tech.com) any problems or abnormalities that you might now experience after Friday’s migration. While we are fairly confident that you will find everything performing normally, I would request that you please report any issues to us … ASAP!

Prospect Technologies apologizes for any inconvenience that this outage might have caused. Please remember that since 1996 we are committed to provide the very best in Web and e-mail services to our ever expanding family of customers and clients.

Please do not hesitate to call me either at my office – 202.965.2390 – or on my cell-phone – 240.372.7338 – with any comments or questions that you might have.

Best regards,

Bill Lewis

Dr. Wm. Frederick Lewis

President and CEO
Prospect Technologies

www.prospect-tech.com